Your questions, answered
Frequently Asked Questions
If you have further questions or concerns, please email us at firstname.lastname@example.org.
What are your hours?
Museum hours vary based on the day of the week and time of year. For the most up-to-date hours, please visit our hours page. "Today's Hours" can also be viewed at a glance at the top of our webpage.
What happens if I arrive late?
We now enforce timed-ticketing for guests to enter the Museum. You have up to an hour after the ticketed entry time listed on your ticket to enter the Museum. If you miss your one-hour window, please see a Perot Museum staff member for assistance.
Where can I purchase tickets?
To help ensure you get your desired entry time, we suggest purchasing tickets online in advance. If you qualify for certain discounted admission, please visit our new discount portal for instructions on how to redeem online.
Do you offer discounts?
I have a CityPASS - where can I redeem it for timed-entry?
First, purchase CityPASS online for immediate mobile delivery. Next, bring your mobile CityPASS or CityPASS card to the CityPASS kiosk at the bottom of the entry ramp to self-scan tickets and receive the next available admission time. If you have a third-party CityPASS voucher, please see a Box Office team member to exchange for a CityPASS card. Learn more about saving 44% off admission with CityPASS.
Is photography allowed in the Museum?
Absolutely! Photos and videos for personal use may be taken inside the Museum. Exceptions include inside The Hoglund Foundation Theater, a National Geographic Experience and in certain special exhibits or presentations. Due to safety and space concerns, however, extension devices such as lights, tripods, monopods, drones, and "selfie sticks" are not allowed. Please be advised that photography and videography should not disrupt the movement or experiences of other guests. Photos, videotapes, or audiotapes for any other use require advance notice and the express prior written permission of the Perot Museum Public Relations Department.
How far in advance do I need to arrive?
For the health and safety of our staff, we now enforce timed-ticketing for guests to enter the Museum. You have up to an hour after the ticketed entry time listed on your ticket to enter the Museum. If you miss your one-hour window, please see a Perot Museum staff member for assistance.
If you have not purchased tickets in advance, please arrive 45 minutes before the scheduled event time to purchase your tickets and make your way to the theater or other ticketed venue. Please note the Museum's operating hours prior to arrival as we do not open the front doors in advance of opening. There is no late seating for theater shows.
Can I leave and come back later that day with a general admission ticket?
For general admission tickets, certainly! Once you have purchased a general admission ticket, your ticket is valid all day. Traveling exhibitions are one-time entry only.
Where do I park?
The main Museum parking lot is located under Woodall Rodgers Freeway. Pricing for nonmembers is $10 per car and can be purchased at the Box Office or upon exiting the lot. Discounted member pricing is $5 per car and can only be purchased at the Museum Box Office. Parking rates are valid until one hour AFTER the Museum closes, at which time event parking rates apply. A variety of other parking lots are available in the area surrounding the Museum. These lots are not affiliated with the Museum, and pricing ranges from $10-$20.
Are food and drinks allowed in the Museum?
Food and drinks are not permitted within the Museum beyond the ticket taking area. Please finish all food and drink on the Plaza or in the Lobby prior to entering. Bottled water, in a resealable container is permitted. Additionally, baby food, formula, breast milk, and juice for infants or toddlers are permitted in reasonable quantities.
Can I purchase tickets for a later date?
Absolutely! Ordering tickets online is a great way to save time and avoid lines.
Is the Museum usually crowded with school groups?
Our highest concentration of school groups occurs before 2pm and primarily on Tuesday through Friday during the school year. March through May are particularly high traffic times for school groups, when we receive large numbers of visiting children Monday through Friday.
Are there AARP discounts?
We do not offer specific AARP discounts; however, exhibit hall tickets for seniors ages 65+ are available at a discounted rate. Please see our pricing page for details.
I am a member of the Heard Natural Science Museum & Wildlife Sanctuary, Fort Worth Science Museum of Science and History, or an ASTC affiliated institution. How do I get my tickets?
Members of a participating ASTC Travel Passport Program institution or with local reciprocity - Heard Natural Science Museum & Wildlife Sanctuary (Roadrunner level or above) and Fort Worth Science Museum of Science and History (Wonder level or above) - receive free general admission for up to two adults and any children in the household (age 17 and under). ASTC/local reciprocity must be validated on-site by presenting your membership card and a valid ID at the Box Office.
Is there a place to store coats or bags?
No. The Museum does not have a coat-check or storage area for personal belongings.
Is there a lost and found?
Yes, there is a lost and found. However, it is not directly accessible to the public. If you believe you have left an item here, please check with the Box Office or notify another staff member. We store all the lost and found clothing in an office. Wallets, jewelry, cameras, and other valuables are locked up securely. Credit cards are cut up.
Are animals allowed in the Museum?
Service dogs are welcome at the Museum if providing assistance to individuals with disabilities. While we understand that animals other than dogs may provide assistance to individuals with disabilities, dogs and miniature horses are the only animals legally regarded as service animals, and therefore, dogs (and under certain circumstances, miniature horses) are the only animals permitted at the Museum. Service dogs must be under the control of their handler at all times during their visit to the Museum. Leash-control is preferred, but under certain circumstances voice or signal control is acceptable.
What is the Museum's policy on breastfeeding?
Mothers who wish to breastfeed their child may do so in any public area of the Museum. Additionally, there are two specific areas where nursing mothers who desire more privacy can go to nurse.
Level 4: private room under the stairs near the Paleo Lab
Level 1: benches in the restroom near The Hoglund Foundation Theater, a National Geographic Experience
Lower Level: private room in The Moody Family Children's Museum
Are firearms, or weapons of any kind, allowed in the Perot Museum?
No. The Perot Museum is a weapon-free facility. As an educational institution with numerous school and educational groups and activities on Museum property, weapons are prohibited from the property pursuant to Section 46.03 of the Texas Penal Code. Additionally, pursuant to Texas Penal Code Sections 30.06 and 30.07, we have posted legal signage notifying the public that we do not permit concealed or openly carried handguns in our facility. This applies to all employees, volunteers, guests, and vendors.
Commissioned law enforcement officers may carry their duty firearms when visiting the Perot Museum, provided they are in official duty uniform. Off-duty commissioned law enforcement officers may carry their duty firearms on Museum premises, provided they keep their firearms concealed.
Persons who are not commissioned law enforcement officers found to be in possession of weapons will be asked by Perot Museum security staff to remove the weapon from the premises. The Perot Museum of Nature and Science will not store weapons or permit them to be stored within the facility.
How is the Museum cleaned?
Restrooms, high-traffic areas, and hands-on exhibits are disinfected three times a day — morning, afternoon, and overnight. Custodians also survey the entire Museum throughout the day to respond immediately to needs in between scheduled cleanings. The entire Museum undergoes a thorough cleaning every night. The Moody Family Children’s Museum undergoes additional stringent disinfection each night, including the cleaning of every small component within that space. During operating hours, surfaces within the Café are cleaned and sanitized hourly with a more rigorous cleaning after-hours. Our custodial staff uses a highly effective combination of nontoxic, environmentally friendly products that are broad-spectrum virucides, bactericides, tuberculocides, fungicides, and sanitizers all in one.
To discourage the spread of germs, Museum personnel and visitors have always been encouraged to wash hands frequently. For the convenience and safety of visitors and staff, the Museum is also equipped with 19 hand sanitizer stations containing an alcohol-based formula that kills 99.99% of the most common germs that may cause illness.
Do you have a guest code of conduct?
We’re so glad you asked! We want each visit to be as fun (and safe) as possible. To ensure that all guests have a safe, enjoyable, and fun experience at the Perot Museum, please cooperate with these guidelines:
- Do not bring large bags into the Museum. For everyone’s safety, large bags are subject to search upon entry.
- Treat exhibits with respect to keep them in awesome condition for your future visits and the enjoyment of others.
- The Museum is a nonsmoking facility. Smoking of any kind, including electronic cigarettes, is prohibited on Museum grounds.
- This is a family-friendly environment. Proper attire, including shirts, pants, and shoes are required at all times. Anyone wearing clothing with language, images, or revealing parts of their body that may be offensive to other guests may be asked to leave the Museum.
- Guests over the age of 12 are not permitted to wear masks or other garments that hide the face or conceal the identity of the wearer (unless required for medical or religious reasons) inside the Perot Museum. Masks worn by those 12 and under must provide unobstructed peripheral vision at all times.
Do you have Wifi?
Of course! Connect to PMGuest.
Do you have an ATM?
We surely do. A Chase ATM is located in the Atrium adjacent to the Café, Museum Shop, and theater.
Do you have a restaurant?
Our Café, operated by Wolfgang Puck, offers a selection of snacks and entrees including sandwiches, pizzas, salads, soups, and more. Museum members save 10% on every order.
Do you have a retail store?
Yes! Be sure to stop by to take home a special reminder of your visit. We have unique and educational mementos that relate to our dynamic exhibit halls. Museum members save 10% on every purchase.
Can I refund my General Admission ticket?
Tickets are not transferable and may not be refunded or exchanged.
Due to the current situation, we are making exceptions to our refund policy. Please contact email@example.com to request a refund and include your order number, which can be found in your confirmation email. You may also convert your ticket purchase converted into a donation to support STEM education in North Texas.