Coronavirus (COVID-19) Response

Updated 03.19.2020
Temporary Museum Closure Extension

Following new guidelines from city, state, and federal officials, the Museum will remain closed to the general public indefinitely. Our decision to extend the closure has been made in the best interest of the public health of staff, volunteers, and the North Texas community.

In addition, all public and private programs and events on or before April 10 have been cancelled and we will assess additional program cancellations based off guidelines from the City of Dallas. If you purchased tickets for the Museum or a program scheduled through April 10 and have not sought a refund, please email info@perotmuseum.org and include your order number, which can be found on your confirmation email.

The current traveling exhibit, Origins: Fossils from the Cradle of Humankind, will not reopen, and will officially close on March 22 as scheduled. For content on the exhibition and the two hominin species featured within, visit origins.perotmuseum.org.

We will continue to monitor the situation and update our website, email communications, social media channels, and media with key developments as decisions are made. Thank you for your continued support.

 

Update 03.13.2020
Temporary Museum Closure

Following new guidelines from city, state, and federal officials, we have concluded that we will close the Museum to the general public starting March 14 through at least March 20. There have been no cases reported in connection with the Museum, and our decision has been made for the best interest of the public health of staff, volunteers, and the North Texas community.

The closure includes regular operating hours and all public and private programs and events – both offsite and onsite. If you purchased tickets for the Museum or a program scheduled from March 14-20, we will be reaching out to you in the next few days with more information. We will continue to monitor the situation and update you with developments.

We invite you to join us on our YouTube channel for “Science Spotlight: COVID-19” on Sunday, March 15 at 2 pm. The livestream session will feature subject-matter experts from the medical and civic fields operating at the forefront of the novel coronavirus disease 2019 here in North Texas. You can find more information on the panel here.

Maintaining a Healthy and Safe Environment during the COVID-19 Situation
The health and safety of our guests, staff, and volunteers is our year-round priority, and we know this is a rapidly evolving situation. We are regularly monitoring updates and developments around COVID-19 and are closely following guidelines from the Centers for Disease Control and Prevention (CDC) and local recommendations from the Dallas County Health and Human Services (DCHHS).

In addition, the Museum has taken the following steps to maintain a healthy and safe environment:

Cleanliness and Hygiene

  • Restrooms, high-traffic areas, and hands-on exhibits are thoroughly cleaned three times per day – morning, afternoon, and overnight. The entire Museum undergoes a thorough cleaning each night. 
  • Additionally, the Museum expanded its use of our medical-grade highly effective Clorox® Total 360® disinfectant program, a thorough system that is used to disinfect hospitals, on a nightly basis.
  • The Museum has posted signs from the DCHHS in all restrooms to instruct guests on hand-washing techniques and sharing best practices to limit the spread of COVID-19.
  • For the convenience and safety of our guests, the Museum is equipped with 19 hand sanitizer stations through all levels containing an alcohol-based formula that kills 99.99% of the most common germs that may cause illness. Restrooms are also located on each level for hand washing.
  • The Museum has also circulated personal health safety and prevention guidelines from the CDC to all staff and volunteers.  

Refund Policy
We understand our guests’ concerns and decisions during this public health situation. We will work closely with guests and organizations, upon request, to reschedule or refund fees for general admission tickets, programs, and rentals. To request a reschedule or refund, please email info@perotmuseum.org and include your Order Number in the email.

Resources
For the most up-to-date information, we recommend you directly consult CDC, DCHHS, and the World Health Organization sites on COVID-19.

The Museum will continue to monitor the situation and will update our procedures if CDC and DCHHS recommendations change. If you have further questions, please reach out to info@perotmuseum.org.

Questions?
Find answers to frequently asked questions on our FAQ Page