FA

FAQs for Tour Group Operators

  • What information should I have ready before scheduling a reservation?

    Please see the Group Reservation Request Form for required information. This form also includes prices.

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  • What is the discounted fee for adults, seniors and children in a tour group?

    Group Tickets
    (15 Guests
    or More)
    General
    Exhibit
    Halls
    Film
    (short/long)
     The World’s Largest Dinosaurs
    (4/6 - 9/1/14)
    (includes exhibit halls)
    Adult/Youth/Senior $10 $5 / $7 $15
    Child $10 $5 / $7 $15
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  • When should I contact the Museum to schedule a reservation?

    Reservations are available year-round and may be scheduled at any time during regular business hours. Book your group visit early, especially if you plan to visit during the busy springtime. You may fax your completed Group Reservation Request Form, or contact us by phone or email at the numbers or address listed on the form. Office hours are 8:30am-5pm, Monday-Friday.

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  • How long does it take to visit the Museum?

    We recommend about two hours for tour group visits, but you may spend as much or as little time as you like. A self-guided tour through our permanent exhibit halls takes an average of 45 minutes, but once again, this is flexible. Films range from 30 to 45 minutes each. Allow time in your schedule for lunch at the Museum Café, or shopping at the Gift Shop.

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  • What should I do to prepare for our group visit to the Museum?

    Review both pages of your invoice as soon as you receive it (usually emailed within 24 hours of making your reservation). Page 1 includes your schedule, attendance and payment information. Page 2 includes helpful information about your scheduled visit. Have a printed map and directions for each driver if traveling by bus. The physical address for directions/transportation: 2201 N. Field Street, Dallas, Texas 75201-1704. Complimentary bus parking is available either in the Bus Parking lot, or the American Airlines Center, upon direction from Museum staff.

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  • When is the payment due?

    A nonrefundable deposit is due within 10 days of booking a reservation ($50 for invoices totaling less than $500, and $100 for invoices totaling more than $500). Final payment is due two weeks before your visit date. Business checks and credit cards are accepted. Mailing address for payments: Perot Museum of Nature and Science, 2201 N. Field Street, Dallas, Texas 75201-1704.

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  • Is it possible to change reservation date, schedule or attendance number?

    Changes may be made until two weeks before your visit date. At that time your final payment is due and no more changes may be made. Exception: new guests may be added to your reservation when you check in for a group visit. Seating for The Hoglund Foundation Theater will be subject to availability).

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  • Are group tickets mailed, or can I pick them up?

    Individual tickets are not printed for group reservations. You will receive a group pass when you check in on your visit date.

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  • What are your cancellation and refund policies?

    If you need to reschedule or cancel your reservation, you must contact the Reservations Department at least two weeks before your scheduled visit in order for your payment to be applied to a new visit date. Refunds will only be made in the event of Museum equipment failures, power failures, inclement weather, or other issues deemed serious enough by the Museum to warrant cancellation. No other refunds will be issued. Deposits are nonrefundable. The Museum does not issue refunds or tickets for absent group members.

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  • What should I bring?

    Please bring a copy of your final receipt. If you are bringing additional guests, be prepared to make one payment at the Box Office (cash or credit card). Know how many additional adults/children are included in your prepaid reservation, and how many new adults/children (if any) you need to pay for when you check in.

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  • What happens if we’re late?

    If you are scheduled for timed programs such as a film, you should plan to arrive at the Museum at least 30 minutes before your scheduled time. Please assemble in the Main Lobby at least 10 minutes before your film begins. There is no late seating in The Hoglund Foundation Theater, nor are refunds issued for missed shows.

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  • Where do the buses/cars park, and is there a parking fee?

    After unloading your tour group at the main entrance, buses may proceed to the Bus Parking lot for complimentary parking. Exit the drive and make a right on Field Street, and then another right on Broom Street. Bus Parking is located on the right-hand side of the feeder road just past the Museum. Guests with additional vehicles will be required to park in the lot located under the Woodall Rodgers overpass. All guests driving vehicles will have to pay the required parking fee.

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  • When and where do we check-in?

    Group arrivals may begin checking in at 10am. Please have your tour group organized and ready to move through quickly. Your group leader will be given a check-in slip and will pick up any applicable group passes at this time.

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  • How do you handle extra adults/children who are not part of my prepaid reservation but need tickets?

    Any extra adults/seniors/children won’t be counted as part of your group and will need to purchase additional general admission tickets for the exhibits and/or The Hoglund Foundation Theater (subject to availability). All groups should enter through the Main Lobby and pay for any additional tickets at the Box Office prior to entering the exhibit halls.

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  • Where do we eat lunch?

    The Café is adjacent to the Main Lobby. It offers delicious and nutritious meals and snacks, highlighting local Texas ingredients. Guests can enjoy individual pizzas, pasta, handcrafted sandwiches, satisfying soups, freshly cooked burgers and more. The Café also features prepackaged "Grab & Go" options, including premade salads, sandwiches, sushi and desserts. Please note that Café seating, located near the main entrance, is reserved for Café customers only.

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  • Can we preorder boxed lunches for our group?

    Yes — boxed lunches for groups of 15 or more are available through the Café.

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  • Is shopping available?

    There is a 2,400-square-foot Museum Shop located on Level 1 across from the main entrance of the Museum. The store showcases products from all over the world, including unique items made by local artisans.

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  • What ages are welcome in the Moody Family Children’s Museum?

    The Moody Family Children’s Museum is located on the Lower Level of the Museum and is reserved for toddlers through age five with an adult companion. Older children may accompany a parent or sibling, and certain areas may be closed for programs.

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