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FAQs to help you plan your visit

  • What are your hours?

    Visit our hours and admissions page.

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  • What happens if I arrive late?

    General exhibit halls admission tickets are timed entry. Visitors may enter the exhibit halls any time after the time specified on their timed-entry ticket. 

    Late arrivals for scheduled events, films and timed-entry traveling exhibition should visit the box office and staff will do their best to accommodate guests to the next available entry time pending availability. No availability guaranteed.  No refunds. 

      

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  • Where can I purchase tickets?

    Guests may purchase advance tickets online, or on-site at the Box Office or any ticketing kiosk. By purchasing in advance, you'll bypass ticket lines on the day of your visit and secure your tickets to The Hoglund Foundation Theater, a National Geographic Experience film you'd most like to see.

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  • Do you offer discounts?

    MILITARY ADMISSION

    The Perot Museum extends discounted admission to all active duty members and veterans of the United States military and their families. Members of the military and veterans must present Military identifications at the Museum Box Office for a $3 discount on general exhibit hall admission.

    Details of the offer:

    • We are unable to honor discounted or complimentary offers when exhibit tickets are sold out.
    • The Perot Museum is unable to refund ticket fees purchased for discounted or complimentary admission.
    • Discount or complimentary general exhibit hall admission offers only available on a walk-up and tickets available basis at the Perot Museum box office.

    FREE FOR EDUCATORS

    Educators at all levels can enjoy free admission for themselves to the Perot Museum of Nature and Science.  To qualify for free admission, you must present proof of school affiliation at the Museum Box Office on the day of your visit. 

    Details of the offer:

    • Educator discount is not available online and must be redeemed in person at the Museum Box Office.
    • We are unable to offer the discount on days when Museum tickets are sold out.
    • There are no refunds or discounts applied to pre-purchased tickets.
    • Free discount applies to the Museum’s general exhibit ticket and does not include traveling exhibitions, theater shows, or other special events.
    • Free admission can be redeemed on the day of visit on a walk-up, tickets available basis.

    Additionally, Educators who meet the criteria above, receive 15% off the purchase of a Museum Membership when purchased in person at the Museum Box Office.

    BANK OF AMERICA MUSEUMS ON US

    Bank of America "Museums on Us," offer is valid the first full weekend of each month. The discount only applies to the cardholder's ticket. The cardholder must present both a valid Bank of America credit/debit card and a photo I.D. at the box office.

    Details of the offer:

    • We are unable to honor discounted or complimentary offers when exhibit tickets are sold out.
    • The Perot Museum is unable to refund ticket fees purchased for discounted or complimentary admission.
    • Discount or complimentary general exhibit hall admission offers only available on a walk-up and tickets available basis at the Perot Museum box office.
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  • Is photography allowed in the Museum?

    Yes. Photos and videos for personal use may be taken inside the Museum, except in The Hoglund Foundation Theater, a National Geographic Experience and in certain special exhibits or presentations. Due to safety and space concerns, however, extension devices such as lights, tripods, monopods and "selfie sticks" are not allowed. Photos, videotapes or audiotapes for any other use require advance notice and the express prior written permission of the Perot Museum Public Relations Department.

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  • How far in advance do I need to arrive?

    If you have not purchased tickets in advance, please arrive 45 minutes before the scheduled event time to purchase your tickets and make your way to the Theater or other ticketed venue. There is no late seating for Theater shows.

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  • Can I leave and come back later that day with a General Admission ticket?

    Yes. Once you have purchased a ticket to visit the Exhibit Halls at the Perot Museum, your ticket is valid all day. 

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  • Where do I park?

    A variety of parking options are available in the vicinity of the Perot Museum. The main Museum parking lot is located under Woodall Rodgers Fwy.

    Nonmembers may purchase parking at the Box Office or at ticket kiosks for $8 per car. 

    Members may purchase discounted parking of $3 per car at the Box Office or ticket kiosks.

    Parking paid upon exit from the Museum lot is $8 per car for both nonmember and members. Members must purchase parking inside the Perot Museum to receive the discounted rate.

    Parking rates are valid until one hour AFTER the Museum closes, at which time event parking rates apply.

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  • Can I purchase tickets for a later date?

    Ordering tickets online is a great way to save time and avoid lines. Visit the online ticketing section of our website to buy your tickets today.

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  • Is the Museum usually crowded with school groups?

    Our highest concentration of school groups occurs before 2pm and primarily on Wednesday through Friday during the school year. March through May are particularly high traffic times for school groups, when we receive large numbers of visiting children Monday through Friday.

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  • Are there AARP discounts?

    We do not offer specific AARP discounts, however, exhibit hall tickets for seniors ages 65+ are available at a discounted rate of $12.

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  • Is there a place to store coats or bags?

    No. The Museum does not have a coat-check or storage area for personal belongings.

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  • Is there a lost and found?

    Yes, there is a lost and found. However, it is not directly accessible to the public. If you believe you have left an item here, please check with the Box Office or notify another staff member. We store all the lost and found clothing in an office. Wallets, jewelry, cameras and other valuables are locked up securely. Credit cards are cut up.

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  • What is the Museum's policy on breastfeeding?

    Mothers who wish to breastfeed their child may do so in any public area of the Museum.

    Additionally, there are three specific areas where nursing mothers who desire more privacy can go to nurse.

    - Level 4: partitioned area near the base of the staircase in the T. Boone Pickens Life Then and Now Hall leading to the Rose Hall of Birds.
    - Level 1: benches in the restroom near The Hoglund Foundation Theater, a National Geographic Experience.
    - Lower Level: restroom in The Moody Family Children's Museum.

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  • How is the Museum cleaned?

    Restrooms, high-traffic areas and hands-on exhibits are disinfected three times a day – morning, afternoon and overnight. Custodians also survey the entire Museum throughout the day to respond immediately to needs in-between scheduled cleanings. The Moody Family Children’s Museum undergoes additional stringent disinfection each night, including the cleaning of every small component within that space. The entire Museum undergoes a thorough cleaning every night. During operating hours, surfaces within the Café are cleaned and sanitized hourly with a more rigorous cleaning after-hours. Our custodial staff uses a highly effective combination of non-toxic, environmentally friendly products that are broad-spectrum virucides, bactericides, tuberculocides, fungicides and sanitizers all in one.

    To discourage the spread of germs, Museum personnel and visitors have always been encouraged to wash hands frequently. For the convenience and safety of visitors and staff, the Museum is also equipped with 19 hand sanitizer stations containing an alcohol-based formula that kills 99.99 percent of the most common germs that may cause illness.

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