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Membership FAQs

  • How do I use my Member Vouchers/Passes?

    • Members must log in to their online account.
    • Click the blue box: “Purchase Tickets.”
    • Select the date on the calendar that you want to visit the Perot Museum
    • Select the admission package that you wish to use.
      • Please note that you will NOT be able to use your vouchers if you select the “Theater/Exhibit” combination package.
    • Once you have selected your admission package (for example: “Perot Exhibit Halls”) you will need to select the time that you wish to come to the Museum.
    • Then enter the number of people you are bringing.
    • Click the blue box: “Add to Cart”
    • You will see a review of your options: quantity, description, price, discount code, discount, subtotal. You click the “Remove” button next to anything that is incorrect in the total.
    • If you are able to use any of your available vouchers on the items that you selected, a box will apply with the option to select how many vouchers you would like to choose. Once you have selected the correct amount of vouchers that you would like to use click the blue box: “Apply.”
    • If you wish to add more items to your cart you may select the link, “Continue shopping” at the bottom of the page. Repeat the process.
    • Once you are finished with your transaction click the blue: “Check Out” box. There will be the option to print your tickets once you have completed your transaction.
    • If you did not print your tickets, you may pick up your tickets at the box office when you visit the Museum.
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  • Is there free parking for members?

    Members who purchase parking tickets at the box office or one of the ticket kiosks in the Main Lobby receive a discounted parking rate of $3 in the Museum Parking lot, located under Woodall Rodgers Freeway. Members must pay for parking and obtain a parking slip before returning to their vehicle to leave and get the discounted parking rate.

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  • Where do members park?

    Members may park in the main Museum Parking lot, which is adjacent to the Perot Museum, or across from the main entrance under the Woodall Rodgers overpass. Members receive a discounted parking rate of $3 and must pay for parking and obtain a parking slip at the Perot Museum Box Office before returning to their vehicle to leave.

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  • How can I renew my membership?

    You can renew your membership online, in person at the Perot Museum membership desk, or by calling 214.756.5751 (9am to 5pm weekdays).

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  • What is your cancellation and refund policy on memberships?

    Memberships are nonrefundable and nontransferable.

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  • Do I have to wait until my current membership expires in order to upgrade?

    Not at all! You may upgrade your membership at any time by contacting the Membership Department at 214.756.5751. Upgrade fees will apply in accordance with your newly selected membership level.

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  • What are the costs for various membership levels?

    For a description of various membership levels and their costs, please visit our membership page.

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  • How can I sign up for a membership?

    There are three easy ways to join!

    - Online — Join now!
    - By phone — Call 214.756.5751 (9am to 5pm weekdays)
    - In person — Visit the membership desk in the lobby of the Perot Museum

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  • Do my children need membership cards?

    Children 17 and under must be accompanied by a current card-carrying member. We issue membership cards for the named adults 18 and over who reside at the same address. All household members 17 years of age and under are automatically covered under a Family membership and above. If your child(ren) will be visiting the Museum with an adult not named on the membership, please call 214.756.5751 for details on upgrading your membership to include an additional adult. Upgrade fees will apply.

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  • Can a friend or family member use my membership card?

    No. Memberships are nontransferable and are valid only for the person whose name appears on the card. This is why you must show a photo ID when you enter the Perot Museum. As a nonprofit organization that relies heavily on membership and attendance for support, we must prevent misuse of our membership cards. Otherwise, the loss of revenue would require us to raise prices. Please note: Children 17 and under must be accompanied by a current card-carrying member.

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  • Can I change the names on my membership?

    Yes. Requests for a change of name or address must be emailed to membership@perotmuseum.org. Please note that there is a $3 administrative fee for each replacement card.

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  • What if I lose my membership card?

    There is a $3 administrative fee for each replacement card. Please call 214.756.5751 to purchase your replacement cards. Until your new cards are issued, please present your driver's license at the Perot Museum Box Office.

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  • Is my membership effective immediately after purchase?

    Yes! For online purchases, use your e-receipt until a permanent card is issued. Your e-receipt contains a confirmation code as well as your membership ID number.

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  • Are any other museums included with my Perot Museum membership?

    Yes! Your Perot Museum membership card will grant you free general admission to more than 200 museums that participate in the ASTC Travel Passport Program. Find out more about ASTC partners; some restrictions apply.

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  • Which membership levels include reciprocal membership to the Ft. Worth Museum of Science and the Heard Natural Science Museum & Wildlife Sanctuary?

    Family Plus and above.

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  • What is the Kids Club?

    Kids Club, a benefit for Family Plus level members and up, is a partnership between the Perot Museum of Nature and Science, Dallas Museum of Art, Dallas Zoo, Trinity River Audubon Center and The Crow Collection of Asian Art.

    Kids Club activities include invitations to six FREE exclusive special events per year, for a major savings. In addition, Kids Club members receive a discount on admission to the participating institutions. Find out more about Kids Club!

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  • How can I purchase a Gift Membership?

    You can purchase a Gift Membership via our online purchasing site. To purchase by telephone, please call 214.756.5751.

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  • I am an educator. Will I receive a discount?

    Yes! The Perot Museum of Nature and Science is pleased to offer a 15 percent discount to all Texas educators. This discount is good for 15 percent off Individual, Dual and Family Memberships. Please present current proof of educator employment in Texas.

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  • I am an active member of the United States military. Will I receive a discount?

    Yes! The Perot Museum of Nature and Science is pleased to offer a 15 percent discount to all active military families. This discount is good for 15 percent off Individual, Dual and Family Memberships. Please present current military ID.

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  • Which membership levels include discounts on birthday parties and children's programs?

    Discounts on birthday parties, Discovery Camps and Little Explorers apply to Family Memberships and above. Please call the membership office at 214-756-5751 to upgrade your membership. Upgrade fees will apply in accordance with your newly selected membership level.

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